Wheelchair Service

Staffordshire and Stoke-on-Trent Wheelchair Service

The Staffordshire and Stoke-on-Trent Wheelchair Service is for children and adults of all ages, who have a physical and/or degenerative long-term condition expected to last six months or more, or are at the end of life or with a terminal illness, and includes the assessment, provision and maintenance of wheelchairs and associated equipment.

Ross Care is the appointed NHS wheelchair service provider for residents currently registered with a GP in Staffordshire and Stoke-on-Trent.

The service will provide you with all NHS wheelchair services, including

• clinical assessments
• specialist seating
• delivery
• repairs and maintenance
• collection when the wheelchair is no longer required.

Contact details for Ross Care

The service will be delivered through two main clinic locations in Stafford and Stoke-on-Trent.

Stafford Service Centre

Ross Care

Tollgate Drive

Tollgate Industrial Park

Beaconside

Stafford, ST16 3HS

Stoke-on-Trent location details will be coming soon.

Telephone: 01785 339 325

Email: [email protected]

Newsletter

An introductory newsletter to Ross Care is available here.

Reduce, reuse, recycle

When a service user no longer requires a wheelchair that has been issued on loan from the Wheelchair Service, please let Ross Care know and one of its customer service team will be happy to arrange a collection. You can contact Ross Care to arrange a collection on 01785 339 325. If you would prefer to return wheelchairs that are no longer required yourself, you can take them to the Stafford service centre from 1 October 2026 onwards: Ross Care, Tollgate Drive, Tollgate Industrial Park, Beaconside, Stafford, ST16 3HS.

For healthcare professionals – Wheelchair Referrer Training

Registration is open for Wheelchair Referrer Training to further improve competency and confidence when completing referrals to the Wheelchair Service.

These courses are aimed at all therapy-based referrers, such as occupational therapists, physiotherapists, occupational therapist assistants, and physiotherapy assistants.

Please register your interest online at: https://forms.cloud.microsoft/e/J5pVxDTKes